How can we help you?
Frequently Asked Questions
How do I get started with EndrickAI?
Getting started is easy! Simply sign up for a free account, and you'll be taken to the chat interface. Type your first question or request to begin interacting with AI. Check out our Getting Started guide for detailed instructions.
What AI models are available?
EndrickAI provides access to multiple AI models including Claude 3, GPT-4, and Gemini. You can switch between models based on your needs - Claude for nuanced tasks, GPT-4 for general purpose, and Gemini for specific use cases.
How do I upgrade my subscription?
To upgrade your subscription, go to your Profile settings and click on the "Billing" tab. Choose your desired plan and follow the secure checkout process. Changes take effect immediately.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period. No cancellation fees apply.
How do I upload and analyze documents?
Click the document icon in the chat interface to upload files. We support PDF, DOCX, TXT, and image formats. Once uploaded, you can ask questions about the content, request summaries, or extract specific information.
What is the maximum file size for uploads?
Free accounts can upload files up to 10MB. Pro accounts support up to 50MB, and Enterprise accounts have custom limits. For larger files, consider splitting them or contacting support for assistance.
Why is the AI not responding?
If the AI isn't responding, check your internet connection first. If the issue persists, try refreshing the page or clearing your browser cache. You can also check our status page for any ongoing issues.
How do I report a bug or issue?
Report bugs through our Contact Support page or by emailing support@endrickai.com. Include details about what happened, steps to reproduce, and any error messages you received.
Is my data secure with EndrickAI?
Yes, we take security seriously. All data is encrypted in transit and at rest. We use row-level security, regular security audits, and comply with industry standards. See our Security page for detailed information.
Can EndrickAI access my uploaded documents?
Your documents are private and only accessible to you. Our AI processes them securely without storing permanent copies. Staff cannot access your documents without explicit permission for support purposes.